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Skift Take
Airbnb prides itself on listening to consumer feedback for product improvements. As murmurs of a softening market gets louder, Airbnb is back with upgrades.

Srividya Kalyanaraman

Airbnb’s summer releases are highly watched in the short-term rental world, and after May’s rollout, CEO Brian Chesky promised more updates to come – he posted on some of them early Wednesday.

Better search and filters: The update will refine search results to display the best options for in-demand dates. “You told us it can be hard to find homes when you search for popular dates. Now, we’ll automatically show you great homes available for similar dates,” Chesky wrote. 

The filters include listings that offer king size beds and a pet-friendly home. 

Verified Listings: A common grievance among Airbnb users is that they cannot find the apartment or the host is not responsive. “You shouldn’t have to worry that a listing is fake or isn’t where it says it is. That’s why we’ve built a new system to verify listings on Airbnb. Every verified listing will have an icon so you know it’s real,” Chesky tweeted.

Better Customer Service: The company is also promising better customer service to its users starting this fall.

“You said when you call us, wait times are long and you repeat yourself to multiple agents. We now answer 94% of calls within 2 minutes. Starting in November, we’ll match you with agents who can resolve your specific issue faster,” Chesky wrote.

Lower Prices: Responding to the popular opinion that Airbnbs are as expensive as hotel accommodations, the company has promised to make Airbnbs more affordable, starting this fall. 

“Lower prices Hotel prices are up 10% from a year ago. The average price of a 1-bedroom Airbnb is down 1%. This fall, we’re releasing updates to help make Airbnb even more affordable,” Chesky wrote. 

Lower Cleaning Fees: The verdict is still out on whether cleaning fees constitutes as “junk fees,” nevertheless, excessive cleaning fees still remain a contentious topic in short-term rentals. Chesky noted that over 200,000 listings have either lowered or removed cleaning fees since Airbnb’s total price display was launched. 

“Since we launched total price display, 260,882 listings lowered or removed cleaning fees. Now, nearly 3 million listings don’t charge a cleaning fee,” Chesky wrote. He also hinted more updates will follow in November.

Here are the updates since May1. Better search & filters2. Verified listings3. Better customer service4. Lower cleaning fees5. Lower pricesThanks everyone for the feedback! More coming in November— Brian Chesky (@bchesky) September 20, 2023